Letter To The Community

July 25, 2022

To our Community,

With a surge in COVID-19 cases in Ontario, many hospitals across the province are experiencing staffing shortages and a growing demand for care. Like other hospitals in the region, Haldimand War Memorial Hospital is facing these same pressures.

During this 7th wave of COVID-19, more staff are off work sick, and we are seeing more patients in our inpatient unit and Emergency Department with more complex health issues. For these reasons, patients are experiencing longer wait times than they may be used to. Despite the volume challenges, we are still managing, and patients are getting the care they need.

We recognize this is a challenging time for patients and their families, but please know we are doing everything we can to meet the needs of our community. Delivering excellent healthcare is our number one priority and we will continue to work closely with our doctors and staff to find solutions and maintain a high standard for quality care.

This is also a challenging time for all those who work in healthcare, especially over the last two years. We know long wait times are frustrating, but please treat each other and our staff with respect, patience and kindness. At Haldimand War Memorial Hospital, we have a zero-tolerance policy for disrespectful and violent behaviour.

In addition to respect and kindness, there are several other ways you can support Haldimand War Memorial Hospital at this time. Unless you are experiencing a medical emergency, we ask that people with less serious or non-urgent concerns consider all healthcare options including:

  • Booking an appointment in our Clinical Assessment Centre for mild to moderate COVID-19 symptoms at 905 774-7431 ext 1000 (leave a message).
  • Visiting a family doctor or walk-in clinic throughout the region.
  • Connecting with Telehealth Ontario at 1-866-797-0000 or Health Connect Ontario to connect with a registered nurse 24/7 via phone or web chat.
  • Using an after-hours clinic to treat non-urgent and minor illnesses and ailments, such as earaches, sore throats, or prescription refills.
  • Visiting an Urgent Care Centre for injuries or illnesses that cannot wait for a scheduled appointment with a family doctor:
    • 260 Sugarloaf St., Port Colborne, Open 24 hours
    • 690 Main Street W., Hamilton, Open 12 pm to 7 pm seven days a week
    • 2757 King Street E., Hamilton, Open 8 am to 10 pm seven days a week
    • Access virtual urgent care by visiting Urgent Care Ontario

I’d like to thank our community once again for your patience, as well as the exceptional staff at Haldimand War Memorial Hospital. Together, we will serve our community and hopefully see the end of these challenging times soon.

Sharon Moore
President & Chief Executive Officer